Refund Policy

At Rogue Syntax, we are committed to delivering high-quality IT consultancy, cybersecurity, cloud, and digital transformation services. Because our work involves tailored strategies, technical implementation, and professional expertise, refunds are subject to the conditions outlined below.

1. Services Provided

  • Our services are delivered based on agreed scopes, timelines, and deliverables defined in proposals or contracts.

  • We take all reasonable measures to ensure projects meet agreed requirements and quality standards.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

  • Service not delivered: If we are unable to initiate or provide the agreed services due to our own fault.

  • Duplicate payment: If you are accidentally charged more than once for the same service.

  • Cancellation before commencement: If you cancel a service before any work has started, you may be eligible for a full or partial refund, depending on contract terms.

Refunds will not be issued for:

  • Services already rendered, including consultation, planning, or technical work performed.

  • Dissatisfaction due to a change in your business circumstances or priorities unrelated to our performance.

  • Delays caused by your failure to provide necessary information, access, or approvals.

3. How to Request a Refund

To request a refund, please contact us in writing at [Insert Email Address] within 14 days of the issue arising. Include:

  • Your name or company name.

  • Details of the service purchased.

  • Reason for the refund request, along with supporting documentation if applicable.

4. Processing Time

  • Approved refunds will be processed within 14 business days of confirmation.

  • Refunds will be issued using the original payment method unless otherwise agreed.

5. Custom Projects and Non-Refundable Fees

  • Certain custom IT projects, hardware procurement, or third-party software purchases may involve non-refundable costs. These will be communicated clearly in advance as part of your project agreement.

  • Any deposits or retainers paid to secure project work are typically non-refundable unless explicitly stated in writing.

6. Changes to This Policy

Rogue Syntax may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

7. Contact Us

For questions regarding this Refund Policy, please contact:

Address : Office 13129 182-184 High Street North East Ham, London, United Kingdom, E6 2JA

E-mail : info@roguesyntax.net